Trust & Safety

Security at TicketMart

We continually invest in security controls to safeguard your experiences—from the moment you browse events to the day you attend. Here’s how we protect you.

Infrastructure Security

TicketMart is hosted on hardened infrastructure with continuous monitoring, automated backups, and disaster recovery policies to maintain platform availability.

Data Protection

We encrypt sensitive data at rest and in transit, enforce strict access controls, and review permissions regularly to minimise exposure.

Responsible Disclosure

We welcome security researchers to report vulnerabilities. Email security@ticketmart.com with detailed findings. We review every report and respond promptly.

Keep Your Account Safe

  • Use a unique, strong password for your TicketMart account and update it regularly.
  • Enable multi-factor authentication as soon as it becomes available in your region.
  • Avoid sharing ticket QR codes publicly; they contain information required for venue access.

Report a Security Issue

If you identify a potential vulnerability, contact our security team at security@ticketmart.com with repro steps and supporting details.