Support

Customer Support

Our support specialists are on standby to help with bookings, account queries, and technical issues. Choose the channel that works best for you and we’ll take care of the rest.

Live Chat

Message us directly from your dashboard for instant responses between 9am – 10pm local time.

Email Support

For non-urgent queries, drop us a line at support@ticketmart.com. We reply within 24 hours.

Priority Hotline

Organisers and enterprise partners can reach our dedicated hotline at +1 800 123 999 for hands-on assistance.

Our Service Promises

  • We keep you updated with real-time notifications on ticket status changes.
  • We collaborate with event organisers to resolve venue or seating concerns quickly.
  • We store your conversations securely so you never repeat yourself when following up.

Escalations

For unresolved cases, escalate directly to our support leads at care@ticketmart.com with your ticket ID and a brief summary of the concern.